Refund policy

Our promise: the Evening Fit Guarantee

Feet are at their largest in the evening. So wear your Solemates at home, in the evening, for up to 30 days from delivery. If they leave a red mark, or they just don't fit, send them back and we'll refund the price of the shoes in full. Keep the free socks.

Wrong size?
Tell us the size you need. We'll send it free. You post the first pair back to us.

How to return
1. Message us first at hello@trysolemate.com. A real person replies within 24 hours, Monday to Friday.
2. We'll confirm your return and send you the address.
3. Post the shoes to us. We suggest a tracked service and keeping your proof of postage.

You pay the return postage, unless the shoes are faulty (see below).

Where to send it
Message us first and we'll email you the returns address with your return confirmation. Please don't send anything back before you hear from us: parcels sent without a confirmation can't be matched to your order.

Your refund
We refund to your original payment method within 14 days of receiving the shoes, or of you sending us proof of postage, whichever comes first. Delivery was free, so there's no delivery charge to refund.

Free socks
They're yours to keep, whatever happens to the shoes. We don't take them back and we don't charge for them.

Your legal right to cancel
You can also cancel your order for any reason within 14 days of the day you receive it. Tell us at hello@trysolemate.com, then send the shoes back within 14 days of telling us. You pay the return postage. Wearing your shoes at home to check the fit won't reduce your refund.

Faulty shoes
If your shoes are faulty, tell us. We'll pay the return postage. Within 30 days of delivery you can choose a full refund. After that, we'll repair or replace them, or refund you if that doesn't work. None of this affects your legal rights under the Consumer Rights Act 2015.